REBECCA HANSEN | R. H. CONSULT
Terms & Conditions
These Terms govern access to rebecca-hansen.com and services provided by R. H. Consult.
Last updated
9 September 2026
1. Agreement to these Terms
These Terms & Conditions form an agreement between you and R. H. Consult, an individual enterprise based in Kigali, Rwanda, operated by Rebecca Hansen (“R. H. Consult”, “we”, “us” or “our”). They apply to your use of rebecca-hansen.com and to services, programs, events, digital products and other offers made available through the website or directly by R. H. Consult.
By accessing the website, purchasing an offer, registering for an event or using our services, you agree to these Terms. If you do not agree, please do not use the website or purchase or participate in the relevant service.
Specific offers may include additional written terms on a sales page, proposal, invoice, contract or booking confirmation. Those specific terms form part of your agreement with us and apply to that offer.
2. Eligibility
The website and services are intended for adults aged 18 or older. If you are under 18, you may use the website or services only with the involvement and permission of a parent or legal guardian where permitted by law.
3. Services
R. H. Consult provides services that may include private coaching, leadership coaching, organizational training and facilitation, workshops, retreats, masterclasses, webinars, speaking engagements, digital products and related educational or advisory services.
Descriptions, dates, formats, inclusions and prices may change from time to time. Where an offer has been purchased, the written terms applicable at the time of purchase will govern that purchase, subject to any later agreement between you and R. H. Consult.
4. Coaching, training and educational nature of the work
Our coaching, training, workshops, speaking and digital content are educational and developmental in nature. They do not constitute medical, psychological, psychiatric, legal, financial, tax or other regulated professional advice unless expressly stated otherwise and provided by an appropriately qualified professional.
You remain responsible for your own decisions, actions, business choices, health decisions and results. No particular personal, professional, financial or business outcome is guaranteed.
Any specific written guarantee stated on a sales page, proposal or agreement applies only to the offer in which it appears and according to the conditions stated there.
5. Prices, payment and taxes
Prices and payment terms are shown on the relevant sales page, invoice, proposal or agreement. Unless expressly stated otherwise, amounts quoted for services in Rwanda may be exclusive of applicable VAT or other taxes.
Payment is due according to the agreed schedule. Where a payment plan is offered, you remain responsible for all agreed installments unless the written terms for that offer state otherwise.
Payments may be processed by third-party payment providers. Their separate terms and privacy practices may apply to the processing of your payment information.
6. Appointments, cancellations and rescheduling
For scheduled coaching or individual sessions, please provide at least 48 hours’ written notice if you need to cancel or reschedule. Where notice is provided at least 48 hours in advance, the amount paid may be credited toward a future session. Unless the specific offer states otherwise, cash refunds are not provided for appointment cancellations.
If notice is provided less than 48 hours before the scheduled session, or if you do not attend, the session may be treated as used and no refund or credit is due.
For events, workshops or other dated experiences purchased directly by an individual, cancellations made seven or more days before the event may receive an 80% refund. Cancellations made three to six days before the event may receive a 50% refund. Cancellations made fewer than three days before the event are non-refundable, unless the specific offer states otherwise.
Organizational engagements, corporate training, speaking engagements, retreats and bespoke projects may have separate cancellation and postponement terms in the relevant proposal or agreement. Those terms take precedence.
7. Digital products and immediate-access services
Where you purchase a digital product, recording, course, downloadable resource or other product that gives immediate access to content, the purchase is non-refundable once access has been provided, except where required by applicable law or where a specific written guarantee applies.
No refund is due for a service that has already been fully delivered. For partially delivered services, any refund or credit will be determined by the written terms of the relevant offer and applicable law.
8. Intellectual property
Unless otherwise stated, the website and materials provided through R. H. Consult, including text, frameworks, exercises, workbooks, presentations, videos, audio, graphics, photographs, course content and other materials, are owned by or licensed to R. H. Consult and are protected by applicable intellectual property laws.
When you purchase or receive materials, you receive a limited, personal, non-transferable license to use them for the purpose for which they were provided. You may not reproduce, distribute, sell, publish, share, upload, teach from, commercially exploit or create derivative products from our materials without prior written permission.
For organizational engagements, internal use rights may be set out separately in the proposal or agreement.
9. Acceptable use of the website
You agree to use the website lawfully and in a way that does not interfere with the website, its security, its content or the rights of other people.
· Do not attempt to gain unauthorized access to the website, its accounts, systems or restricted areas.
· Do not introduce malicious code, viruses, automated scraping tools or other technology intended to disrupt, copy or extract the website or its content.
· Do not impersonate another person, provide deliberately false information, or use the website for fraud, harassment or unlawful activity.
· Do not remove proprietary notices or reproduce or resell website content without permission.
10. Third-party services and links
The website may link to, embed or use services operated by third parties, including payment processors, email providers, scheduling tools, video-conferencing services, analytics providers or social-media platforms. We do not control those third-party services and are not responsible for their availability, content, security or independent practices.
If we recommend or link to a third-party product or service, you remain responsible for deciding whether it is appropriate for you. Any transaction with that third party is governed by your agreement with them.
11. Website availability and changes
We may update, change, suspend or remove parts of the website or our offers at any time. We take reasonable care with the website and its content, though we do not guarantee that it will always be available, error-free, secure or free from harmful components.
Website content is provided for general information and may be updated without notice. We do not guarantee that every page or item of content will remain current at all times.
12. Disclaimer and limitation of liability
To the fullest extent permitted by applicable law, the website, content and services are provided without guarantees beyond those expressly stated in writing. We make no representation that participation in coaching, training, workshops, programs or other services will produce a particular result, level of income, promotion, business outcome or personal outcome.
We are not liable for indirect, incidental or consequential loss arising from use of the website or services, including loss of profit, revenue, opportunity, anticipated savings, goodwill or business interruption, except where liability cannot lawfully be excluded.
Where liability may lawfully be limited, our total liability arising from a particular paid service will not exceed the amount you paid to R. H. Consult for the service giving rise to the claim during the one-month period immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
13. Termination and refusal of access
We may suspend or end access to a service, program, community or website feature where a user materially breaches these Terms, misuses our content, behaves unlawfully, threatens or harasses others, interferes with our systems, or fails to meet agreed payment obligations.
Any rights and obligations that by their nature should continue after termination, including payment obligations, intellectual-property protections, confidentiality obligations and limitations of liability, will continue to apply.
14. Electronic communications
By contacting us, submitting a form, registering for an offer or making a purchase, you agree that relevant notices, confirmations, invoices, service information and other communications may be provided electronically. Marketing communications will be sent in accordance with applicable law and your communication preferences.
15. Privacy
Our handling of personal data is described in the Privacy Policy available on our website. By providing personal information to us, you acknowledge that it will be handled in accordance with that policy and applicable data-protection law.
16. Governing law and disputes
These Terms, their subject matter and their formation are governed by the laws of the Republic of Rwanda. Subject to any rights that cannot lawfully be excluded, the courts of the Republic of Rwanda will have jurisdiction over disputes arising from these Terms or the use of our website or services.
If a concern arises, we encourage you to contact us first so that we can try to resolve it directly.
17. Changes to these Terms
We may update these Terms from time to time. The date at the top of this document shows when they were last updated. The updated version applies from the time it is published, unless a later effective date is stated.
18. Contact
R. H. Consult
Rebecca Hansen
Kigali, Rwanda
Email: hello@rebecca-hansen.com
Website: rebecca-hansen.com